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VISO Chat Agent is the AI assistant built into VISO TRUST. Instead of navigating menus and dashboards to find information, you can ask questions in plain language and get immediate answers grounded in your program’s actual data: vendor risk scores, assessment findings, artifact detections, advisory alerts, and more. VISO Chat Agent is available to all client roles: Admins, Program Managers, Contributors, and Viewers. Open it from the assistant button in the top navigation bar.

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Context-aware by design

VISO Chat Agent is a single assistant that adapts to wherever you are in the platform. Open it from anywhere and it automatically scopes to what you’re viewing:
  • Across your portfolio — from most pages, ask about your entire vendor program: risk scores, assessment status, advisories, and more.
  • On a relationship, artifact, assessment, or Trust Center — the assistant narrows to that context, answering from that vendor’s analyzed artifacts and assessment findings.
You don’t switch modes manually. The assistant picks up the current context automatically, and you can always ask a broader question to widen the scope. VISO Chat Agent isn’t a keyword search. It understands context. It knows about your relationships, risk scores, assessment statuses, artifact detections, and monitoring alerts. It uses that data to answer questions rather than just returning a list of matching records. When you ask “which of my high-risk vendors don’t have a completed assessment?”, VISO Chat Agent queries your actual program data to produce an answer, not a link to a filter.

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Contextual prompts

VISO Chat Agent is aware of where you are in the platform. When you’re on a risk advisory, for example, it may surface a prompt to help you understand the advisory’s impact on your portfolio or draft a vendor outreach request. These contextual entry points are designed to reduce the friction between noticing something and acting on it.

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How it works

1

Start a conversation

Open VISO Chat Agent from the top navigation or click a contextual prompt within the platform. Type your question or request in plain language.
2

The agent processes your request

VISO Chat Agent draws on your program’s data (vendor profiles, risk scores, assessment history, artifact detections, advisory feeds) to interpret your question and determine the best response.
3

Review and refine

It may ask a clarifying question or offer suggested next steps. You can accept a suggestion, refine your request, or ask a follow-up.
4

Take action

For actions such as creating relationships, applying suggested context, or starting assessments, review and approve the proposed details before the agent proceeds. For bulk actions, check the selected relationships and shared settings. An assessment can continue processing after the request has been submitted.

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What VISO Chat Agent can access

VISO Chat Agent uses platform information available to you, subject to your permissions. This includes:
  • Your organization’s vendor relationships and their risk scores
  • Assessment history and findings
  • Artifact detections and control coverage
  • Risk advisories and monitoring alerts
  • Questionnaire responses and artifacts available on a vendor relationship
  • Your organization’s Trust Center artifacts when you ask about your own Knowledge base
Where enabled, VISO Chat Agent can also search public web sources. Public research does not grant access to another organization’s private data. See How VISO TRUST Uses AI for how language models, evidence, and guided actions work together.